She’s poring over production planning for the next month. Together they drill down on the order situation, inventories and raw material inflow in order to utilize the production facilities as efficiently as possible and at the same time meet all desired delivery dates. Custom work, especially in times like these. While Susanne is preparing samples of newly produced goods for the release analysis, sales manager Torsten Weigt is dialling into an online meeting with a customer in his office in Leipzig. They discuss the prices for the coming quarter and identify technical challenges where IOI can help. After all, technical after-sales support is one of the business unit’s special quality features.
Then, there are still a few offers to be written and − this is also part of the job − reminders to customers about overdue invoices. The morning concludes with a short team meeting between BU and Customer Service to discuss whether there are any difficulties with upcoming deliveries and which goods can leave the warehouse. Being efficient in communication is also an important key to the success of the Technical Applications team.
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