Quality management

The organisation’s primary objective is a continuous increase in corporate value coupled with comprehensive customer satisfaction.

Establishing and maintaining an Integrated Management System (IMS) is of central importance in order to achieve this objective. We understand the term “integrated” to mean that the areas of quality, occupational health and safety, sustainability and energy management receive equal attention and are regarded as inseparably linked with each other. Through this holistic approach our processes are continuously reviewed and improved. Our aim is the efficient use of resources. 

The company-wide regulations concerning the topics of ethics, corruption, competition and cartel law are firmly embedded in the structures and described. Our codes help us to also make these important topics transparent for our interested parties.

With the formulation of corporate policies, the top management already emphasises the alignment of the management system towards customer orientation. Our corporate policy puts customer satisfaction at the heart of our activities. Through targeted analyses of the market and its environment, we ensure that the quality of our products and the fulfilment of customer requirements always receive the highest priority. We regard it as our central task to not only meet our customers’ expectations but to exceed them. Our goal is to reliably meet our customers’ expectations and implement their requirements in the best possible way.

The active ingredients and excipients produced at our Witten site are manufactured under a CGMP-compliant quality system. The GMP inspection report is recognised by the FDA within the scope of the Mutual Recognition Agreement (MRA) between the EU and USA.

In addition, the Witten site has already had ISO 9001 and ISO 45001 certification for many years now. A well-developed HACCP concept (audited externally) guarantees product safety for our customers.

The Witten site has held EMAS validation for many years now. The EMAS validation supports the systematic recording and evaluation of aspects relevant to the environment and energy as well as the continuous further development of corresponding management processes.